Data Protection

Personal information which we collect from you will be processed in accordance with the law. All data supplied to us relating to compensation claims is kept electronically and is not given to any third party except those dealing with your claim including the allocated solicitor. All personal information held about you is deleted at the conclusion of your claim. All information that you supply is kept on a password and firewall protected computer hard drive and is backed up offsite. You may have access to all personal information relating to your claim kept by us and we will correct any erroneous information at your request.

Limitation & Time Limits

There are time limits within which legal proceedings should be issued in a court of law. Failure to comply with these time limits can result in loss of the opportunity to claim compensation. Reference should always be made to a qualified solicitor to obtain information and advice on these time limits as soon as possible after the event giving rise to the potential claim or appeal.

Legal Disclaimer

The information on is not legal advice and should not be used as a reason to disregard professional advice nor to delay seeking professional advice. Mere consideration of this website does not establish any legal relationship. A solicitor-client relationship is not established until such time as your claim is accepted in writing by an independent solicitor. The proprietors of Rapid Solicitors are not involved in legal practice and refer potential accident compensation claims to qualified personal injury solicitors. This website does not advertise nor does it provide, services relating to workers compensation nor is it an advertisement for personal injury legal services in Queensland.

Privacy Policy

We take your privacy and confidentiality very seriously and we are committed to protecting it.

This Privacy Policy explains the type of information we collect, why we collect it, how we use it, who we might share it with and how to correct or modify it.

We may use your personal information provided to us by email or contact form or telephone as follows:

  • To disclose to Australian law firms so that they may contact you to provide you with legal information and advice. The law firms whom we deal with are required to protect your personal information in accordance with the Privacy Laws, and they must only use it for the purpose for which it is disclosed.
  • To provide you with the services that you require.
  • To comply with legal and regulatory obligation to which we are subject.
  • You may withdraw your consent to us collecting, storing, using and disclosing your personal information in accordance with this Privacy Policy.

How we collect your personal information

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

We collect and process your personal information in order to facilitate the provision of the professional service(s) for which you have or may instruct us. The personal information you supply to us in connection with your claim may include: your name, address, contact details, date of birth, details of the circumstances of the claim or incident and any damage, injury or loss suffered by you, employment and GP details including records held by your employer and GP.

Your personal data will be held in secure electronic and/or manual format.

Why we collect your personal information

We will use your personal information for the following purposes:

  1. the provision of legal services:
  2. the administration and management of your claim including conflict checking:
  3. the legitimate business purposes associated with the administration of a legal claim, such as client satisfaction surveys and auditing;
  4. to assist in the provision of services ancillary to your claim:

Sharing your personal information

Your solicitor may need to communicate your personal information to other individuals or organisations. For example:

  1. medical experts for the purpose of obtaining medical reports or acting as expert witnesses;
  2. car rental companies for the purpose of obtaining a replacement car;
  3. insurance underwriters for the purpose of assessing and validating your claim or to enable them to provide cover under an insurance policy such as legal expenses insurers;
  4. insurance companies/brokers/third party introducers who referred your claim to us for the purpose of complying with our contractual obligations regarding details of the claim we process;
  5. credit hire companies you may have contracted with and for whom you are obliged to recover the credit hire charges;
  6. any employer who has paid sick pay which is to be recovered as part of your personal injury claim; and/or
  7. others for legal advice and/or specialist services necessary to facilitate the pursuit of your claim.

In dealing with your claim, we may also transfer your information to third parties providing us with support and administrative services for the more efficient processing of your claim and/or the legitimate business purposes associated with the operating of a claims management company. Your details will be processed in each case in strict confidence and we will take all reasonable steps to ensure that any third party has sound security measures.

Accessing and updating your personal information

You have a number of legal rights over the personal information held by us. These include the right:

  • to access your personal information held in our records, whether electronically or manually;
  • to correct or update any personal information that you think is incorrect;
  • to ask us to delete your personal information. We will only be able to accommodate this request where it is no longer necessary for the purpose(s) for which it was provided or where we no longer have a lawful basis to process it your personal information;

For more information about this policy, or if you would like to make a complaint in relation to the way we process your personal information, please email We will endeavour to resolve any complaints.

How long we keep your personal information

We will retain your personal information for as long as it is reasonable and necessary for the use for which we have collected it in accordance with applicable laws.

We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy.

Updating this Policy

We may amend this policy at any time by either notifying you or posting a revised version on our website.

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LAWYER HELPLINE: 1800 339 958

The author of the substantive medical writing on this website is Dr. Christine Traxler MD whose biography can be read here